Moving company out of service after nearly 100 complaints filed within five months

Arlington, Texas, moving company Presidential Moving was placed out of service in March after investigators discovered 256 violations during a compliance review, including contracting to unauthorized shippers and demanding more money than originally agreed to in the binding estimate. More than 80 complaints were filed within the first five months of operation.

Beginning operations in August 2017, Presidential Moving accumulated 83 complaints in 2017 and 64 complaints in 2018 before placed out of service on March 19 after failing to submit to a new entrant audit. Of the nearly 150 complaints, 109 were in regards to pick-up/delivery, 96 were about estimates/final charges and 77 over shipment documents.

Investigators for the Federal Motor Carrier Safety Administration and Texas Department of Motor Vehicles quickly jumped on the complaints in October. The investigation reviewed 17 of the complaints. More complaints poured in during the investigation.

During the review, investigators discovered 256 violations. Violations ranged from the mundane (e.g., 17 occurrences of failing to prepare a receipt in the form and manner prescribed) to the more egregious (e.g., unauthorized brokering and demanding more money than the agreement).

Investigators also suspect that Presidential Moving was a reincarnation of at least nine other motor carriers, including National Moving and Storage, Family Logistics, National Relocation Van Lines, Spartan Moving and Storage, Public Moving Services, U.S. Relocation Systems, Prestige Van Lines and Satellite Logistics. All of those companies are either not authorized or placed out of service. Andrey Shuklin was listed as the owner.

A quick search at the Better Business Bureau’s website shows another company owned by Shuklin, United National Moving and Storage. That company also is listed as out of business.

Two different people are listed as either the owner or CEO of Presidential Moving. Shuklin is listed as the IT coordinator. Another person interviewed during the investigation, Phyllis Ricci, was listed as the customer service manager, the same title she held at United National Moving and Storage, which was owned by Shuklin.

Despite declaring ownership of 20 straight trucks in its MCS-150 and 28 term leased straight trucks, investigators never found any such trucks. Rather, evidence suggested the Presidential was using Enterprise rental trucks.

Investigators discovered that Presidential had failed to deliver household good shipments and tried to increase the price of the move after the trucks were loaded. Presidential also had contracts with carriers not authorized to transport HHG.

One Presidential representative told an investigator to stop by on a specific day to obtain copies of the carrier’s tariff. However, when investigators stopped by, no one was there. The representative also informed investigators that the owner was out of the country.

According to the U.S. Department of Transportation’s report, Presidential Moving entered the New Entrant Program in July. However, the company had not been part of a safety audit at the time of the investigation.

After the investigation, a safety audit was recommended. However, no one from Presidential could be found to conduct the audit. In result, FMCSA placed the company out of service.

FMCSA advises those planning to hire a mover to check the Protect Your Move portal at the FMCSA website. Consumers can look up carriers and see how many complaints have been filed. To access the portal, click here.