FMCSA registry website still not fully operational after being hacked on Dec. 1

Almost a week after the FMCSA revealed that its National Registry of Certified Medical Examiners website was hacked, no more details have been released about the incident.

The website, which allows commercial drivers to confirm which doctors are on the national registry to perform Department of Transportation physicals, originally went down on either Nov. 30 or Dec. 1 and didn’t resume its functionality until Dec. 14. However, the site stopped working again on the afternoon of Dec. 15 and still wasn’t fully operational as of Thursday, Jan. 11.

On Jan. 5, the FMCSA said the website had been hacked but that there was no evidence of exposure of any personal information.

“On Dec. 1, 2017, the Department of Transportation experienced an unanticipated system outage of the National Registry of Certified Medical Examiners,” the FMCSA said in an email to Land Line. “The department determined from its initial investigation that while there had been unauthorized access to the system, there was no evidence of exposure of the personal information of drivers, medical examiners, or motor carrier operators. The incident remains under investigation, and the department is working diligently to restore all impacted services to full functionality as soon as practicable.”

The FMCSA has not responded to follow-up questions regarding the breach and the investigation.

The website still isn’t fully operational, but there is a search tool available to help drivers, motor carriers and state driver’s license agencies verify that a health care provider is certified and listed on the registry.

“To use this search tool, the Medical Examiner’s National Registry number will be required,” the website stated. “Drivers needing to verify a specific provider is certified and listed on the national registry prior to an examination can obtain this number by contacting their health care professional directly. Each Certified Medical Examiner on the national registry is provided a national registry number when registering to become certified to conduct Department of Transportation physical qualification examinations. If the search for a national registry number does not provide a result, it may be that the medical examiner is registered but has not yet completed the process to become certified by FMCSA, and the driver should find a new provider.”

The FMCSA said CMEs can continue to conduct DOT physicals and issue paper Medical Examiner’s Certificates, Form MCSA-5876 to qualified drivers.

“Medical Examiners should segregate all examinations completed during the outage and be prepared to upload them to the national registry system, with no penalties, when it is back online,” FMCSA wrote.

The agency said test centers should hold all test results that need to be transmitted until the system is operational.

In addition, truck drivers who are preparing for a DOT exam can use the OOIDA website to read reviews on certified medical examiners.