New Convoy app feature helps drivers obtain detention time pay
March 29, 2018
LOUISVILLE, Ky. – Convoy, an app that matches truckers to preferred loads from shippers and receivers, rolled out new features during the 2018 Mid-America Trucking Show. The most significant feature: Automated Detention. Goodyear also will offer discounts and roadside service to members.
With detention time cutting into truckers’ bottom line and only about 3 percent of carriers reporting they collect on all detention claims, Convoy decided to address the issue with a new feature. Essentially, Convoy will pay the carrier’s detention time even if the shipper does not pay Convoy.
Here’s how it works. After more than two hours of detention, Convoy users can request detention on the app. Convoy uses GPS to track how long a truck has been stuck at a facility. Once approved, truckers no longer have to worry about getting paid for detention time.
Convoy has also announced a partnership with Goodyear. Members can show the app to a salesperson at any Goodyear store that sells commercial tires and qualify for 20 percent to 45 percent off Goodyear, Goodyear Marathon and Dunlap tires and retreads.
Additionally, users can gain access to Goodyear’s Fleet HQ Roadside Service 24/7 year-round. Drivers who find themselves with a flat tire can call Convoy’s support line, which will communicate with the shipper and direct the driver to a Goodyear tire service technician.
Planning for loads has been simplified with Convoy’s Suggested Reloads and Request a Load feature. After accepting a job, Convoy will suggest possible reload jobs, allowing carriers to schedule the next job. Drivers can also let Convoy know when and where they will be empty and where they would like to go. Based on the information provided, Convoy will try to match drivers with the best job.
Other features include free fleet tracking, streamlining of back-office paperwork and free Quick Pay. As soon as drivers upload their bill of lading to the app, Convoy will send a fast payout once the load is delivered.
Convoy is fully national, with more than 350 shipping partners. More than 100,000 trucks and drivers are signed up. For more information, visit Convoy.com.
Convoy ships to more than 400 customers, including more than 20 Fortune 500 companies, up from fewer than five Fortune 500 companies one year ago.